Frequently Asked Questions

  1. Where my inventory would be stored?
  2. Answer- You can either choose to maintain your inventory with us or have your orders directly shipped to your customers.
  3. Do I need to have GST number and Drug License number?
  4. Answer- Yes, you need to have a valid GST no. while drug license number is mandatory only for Medical supplies.
  5. Is it mandatory to sign up before buying a product?
  6. Answer: Yes

  7. Why am I not able to see the prices?
  8. Answer :  Zerosquarefoot.com is a B2B website and prices are visible to registered customers only to avoid exposure of margin to general public. Login into your account to view prices of products.

  9. Is there any minimum order quantity or value on purchases made?
  10. Answer- Yes, Each product have different MOQs based on the carton size.
  11. Do I need to have GST number and Drug License number?
  12. Answer: Yes, you need to have a valid GST no. while drug license number is mandatory only for Medical supplies.

  13. How to place an order?
  14. Answer: Follow the steps below and complete your order placement.

    Post Login, select the products you wish to purchase by adding them to cart.

    Click Cart icon on top right of the website. Edit quantity if required and proceed for payment or checkout.

    Review your order once again before placing the order.

    Once order confirmed, the products will start reflecting in inventory under your account.

  15. Where my inventory would be stored?
  16. Answer: You can either choose to maintain your inventory with us or have your orders directly shipped to your customers.

  17. How to schedule dispatch of my products under inventory?
  18. Answer: Go to My Account and click on inventory.

    Select the dispatch mode - Self or Other

    Enter the quantity against the products which you want us to dispatch and new price on which you wish to send the bill to other

    Enter Delivery address

    Confirm the order and its done.

  19. How do I track my order?
  20. Answer: Sign in to your account and then go to My Account. Click on “Dispatch Order” then click the order you wish to track and click “Track order” button. Still have queries, call us on +91 9870405987 with your order number.

    All products are dispatched through reputed courier services like FedEx, DTDC. We provide you with a Tracking ID via email for your order by which you can track your consignment on the respective courier partner’s websites.


  21. How can I download invoice post order and dispatch?
  22. Answer: Yes, For invoice go to “My Account” section then “My Orders”. Select an order for which you wish to download the invoice.

  23. What if I don’t see the product that I wish to order?
  24. Answer: Please write to us at sales@techsmartclinics.com with the product you wish to purchase and the quantity. Be assured we have the best sourcing team and product specialists to help you find and buy any product at the best price.

  25. Can I cancel my order?
  26. Answer: Yes, you can only before it is dispatched. For canceling an order, go to “My Account” section then “My Orders”. Select an order that you wish to cancel and click “Cancel” button.

  27. How do you refund against a cancelled order?
  28. Answer: The amount is refunded back in your buyer wallet with credit note, which can be used for any future orders with us. In case you wish to close the account permanently,  send the same to us at sales@techsmartclinics.com with subject line “Bank details for refund against account email ID .......................”.

  29. Do you give credit line for purchase?
  30. Answer: Buy now Pay later" (Credit Line) is available only after 2 successful transaction on platform from order to dispatch subject to approval. For  approval and eligibility check, please mail us on sales@techsmartclinics.com

  31. What is your refund policy post receiving damage/ wrong products?
  32. Answer: After opening the consignment you find that the product(s) is damaged/wrong then immediately (within no later than 2 hours from the receipt of the order) click the photo of the damaged product(s) as well as the product label(s) and send it to our email id: returns@medikabazaar.com along with the order number and the invoice number.

    Request post 24 hrs will not be entertained.

    If the issue raised is found to be valid, we will make arrangements to dispatch a new product subject to the availability of the stock. If the stock is not available, then a credit note will be issued which you can redeem in your next purchase. Please note that you are not required to pay for any additional shipping fees in such a case of reshipment.